Shipping policy

At look, we provide free standard delivery to any address within global. However, do note that we do not deliver to po boxes, military and restricted areas, all naval ports andjurongisland.

For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.

  • Order delivery tracking to your doorstep is available.
  • International delivery time - 7-10 business days
  • Free shipping across all products on a minimum purchase of $50.
  • Cash on delivery might be available
  • 30 Day Free Returns & Exchange

 

Returns policy

Our policy lasts 14 days. if 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible Hongo Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through Hongo, you can return the item through a third-party courier service. Return fees are borne by the Seller.

 

Order status and tracking

All orders placed from monday to friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.

Shipping method Shipping time Shipping fee
Standard 5-8 Working days $100 or Free Ship on orders $199+
Premium 3-5 Working days Additional $80
One day 24 Hours Additional $180